Last updated: 1 March 2026
These Terms of Service ("Terms") govern your use of the Berengario hosted service ("Service") operated by Giorgio Gilestro ("we", "us", "our"), an individual sole trader based in the United Kingdom.
In these Terms:
To use the Service, you must create an Account and provide accurate, complete information. You are responsible for maintaining the security of your Account credentials and for all activity that occurs under your Account.
You must be at least 18 years old and have the legal authority to bind your organisation (if applicable) to these Terms.
Every new Account starts with a 3-month free trial on the Department tier, which includes up to 10,000 queries per month and 50 GB of document storage. No payment details are required during the trial period.
At the end of the trial, you may choose a paid plan to continue using the Service. If you do not select a plan, your Account will be suspended and your data retained for 30 days, after which it may be deleted.
The Service is offered on a usage-based model with the following tiers:
| Plan | Queries / month | Storage | Annual price (excl. VAT) |
|---|---|---|---|
| Lite | 500 | 2 GB | £240 |
| Team | 2,000 | 10 GB | £588 |
| Department | 10,000 | 50 GB | £1,788 |
All plans are billed annually and include unlimited users, AI processing costs, email hosting, maintenance, and backups. All prices exclude VAT.
For volumes beyond the Department tier, please contact us to discuss custom arrangements.
Payments are processed by Paddle.com Market Limited ("Paddle"), who acts as the merchant of record for all transactions. Paddle handles VAT collection, invoicing, and compliance with local tax regulations on our behalf.
By subscribing to a paid plan, you agree to Paddle's terms of service and privacy policy.
Subscriptions renew automatically each year. You may cancel at any time; cancellation takes effect at the end of the current billing period. See Section 6 (Refunds) for our refund policy.
Because the Service involves ongoing infrastructure and AI processing costs from the moment of activation, refunds are handled as follows:
All refunds are processed through Paddle, our merchant of record, and will be returned to the original payment method. Refund processing times depend on your payment provider.
You retain all ownership rights to the documents, emails, and other content you upload to the Service ("Your Content"). We do not claim any intellectual property rights over Your Content.
By uploading content, you grant us a limited licence to process, store, index, and retrieve Your Content solely for the purpose of providing the Service to you. This licence terminates when you delete your content or close your Account.
You are solely responsible for ensuring that you have the legal right to upload and process Your Content, including any necessary permissions from third parties.
The Service, including its software, design, documentation, and branding, is owned by us and protected by intellectual property laws. The underlying Berengario software is released under the MIT licence, but the hosted Service, its infrastructure, and configuration are proprietary.
These Terms do not grant you any rights to our trademarks, logos, or branding.
Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. We reserve the right to suspend or terminate Accounts that violate the Acceptable Use Policy.
We process personal data in accordance with our Privacy Policy and, where applicable, our Data Processing Agreement. The Privacy Policy describes what data we collect, how we use it, and your rights.
The Service uses third-party AI providers (currently OpenRouter and OpenAI) to process queries. Your Content may be sent to these providers for the purpose of generating responses. See our Privacy Policy for details on sub-processors and international data transfers.
We aim to provide a reliable service but do not guarantee uninterrupted availability. We may perform maintenance, updates, or improvements that temporarily affect access. We will make reasonable efforts to provide advance notice of planned downtime.
We are not liable for any loss or damage arising from service interruptions, whether planned or unplanned.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
You may close your Account at any time by contacting us at support@berengar.io.
We may suspend or terminate your Account if you breach these Terms, fail to pay fees when due, or if we are required to do so by law.
Upon termination:
We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
If you do not agree with the changes, you may close your Account before the changes take effect.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact:
Giorgio Gilestro
Email: support@berengar.io